What to contact us about
Export failures, screenshot rendering issues, billing questions, and Pro access recovery problems.
Need help with Launchscenes?
If you run into an issue with exports, billing, or access, contact support and include as much detail as you can so we can help faster.
What to include
Tell us what you were trying to do, which page you were on, and what happened instead. Screenshots are helpful when relevant.
Support email
Reach us directly at support@launchscenes.com.
Billing and refund policy
Launchscenes is a digital product. We do not offer voluntary refunds after paid digital access is granted or a watermark-free ZIP export is generated, except where required by law, for duplicate or unauthorized charges, or for a confirmed Launchscenes system failure that we cannot reasonably remedy.
Monthly Pro can be canceled anytime through the Stripe billing portal. Cancellation stops future renewals; we do not offer voluntary prorated refunds for the current billing period after Pro access is granted.
For duplicate charges, unauthorized charges, or failed paid delivery, include your Google email, Stripe receipt details, the export time, and any request ID shown by the app.